Purposes of Data Processing
We process personal data to provide support services, improve user experience, and comply with legal obligations.
Processing is limited to the purposes described in this policy.
Privacy Policy Overview
This Privacy Policy outlines how we collect, use, and protect personal information.
Policy guidance
This introductory summary is provided to help readers navigate the sections that follow.
Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Data Sharing with Partners
We may share data with trusted partners who assist in providing our services, subject to confidentiality agreements.
Third parties receiving data are bound by confidentiality obligations.
Legal Disclosures
We may share personal data with legal authorities when required to comply with laws or regulations.
Disclosure to authorities occurs only when required by applicable law.
User Rights
User Rights
Users have rights regarding their personal data, including access, correction, and deletion.
Rights may be subject to legal limitations in certain circumstances.
Requests
Rights Requests
Users may submit requests regarding their rights, and we will address them in accordance with applicable laws.
We respond to verified rights requests within the timeframe required by law.
Data Retention
Data Retention Policy
We retain personal data only as long as necessary to fulfill the purposes outlined in this policy.
Retention periods are reviewed periodically and data is deleted when no longer necessary.
Policy Updates
Policy Updates
We will notify users of significant changes to this policy via the website or direct communication.
Material changes to this policy are communicated through appropriate channels.
Data collection overview
How information is collected and how cookies work
This section outlines the categories of personal information we collect, where that information comes from, the cookie types used on the site, and the options available to manage cookie preferences.
Data collected
Data Collection Practices
We collect personal information such as names, contact details, and demographic information to provide our support services effectively.
The categories of data collected depend on how users interact with our services.
Sources of data
Sources of Data Collection
We obtain data from user submissions, account registrations, and service usage to enhance user experience.
Data is received directly from users or generated through service interactions.
Cookie types
Types of Cookies Used
We utilize essential cookies for site operation and analytical cookies to understand user behavior.
Cookies vary by purpose and may be session-based or persistent.
Cookie controls
Cookie Management
Cookies are used to improve site functionality and user experience, and users can manage their cookie settings through their browser.
Users may adjust cookie preferences through browser settings at any time.
Contact Information
Email
Phone
+61 8 9728 3175
Address
1003 Upper Fort Street, Millers Point, NSW, 2000
General Inquiries